Privacy Policy

This policy explains what information Elor Lighting (https://www.elorlighting.com) collects when you use this website, why, and what happens to it. Elor Lighting is the lighting lighting consultancy of Celestial Lights. Celestial has stores and experience centres in Kannur and Calicut. Kochi is a full experience centre.

What we collect

If you use the consultation form on /consultation, you may enter your name, phone number, city, the type of space, its approximate size, and any notes you add. If you send a reference image via WhatsApp or email from /customisation or elsewhere on the site, whatever you choose to include in that message (photos, floor plans, contact details) is what we receive.

We do not run any e-commerce or payment flow on this site — the Celestial Lights shop is a separate storefront, and purchases there are governed by that store’s own policies once it is live.

How that information moves

When you press “Request Consultation,” the details you entered are sent to our server and emailed to the studio so we can reply. We do not add you to a mailing list, and we do not store a separate copy on the website. The “Or message us directly” link opens WhatsApp on your device — nothing is sent until you send that message yourself. From that point the conversation is handled inside WhatsApp, under Meta’s own privacy policy, not ours. The same applies if you choose “Email a Reference”: your message goes through your own email provider.

We use Google Analytics to see which pages are useful. It receives the pages you view, roughly where you are, and the kind of device and browser you use, and it sets a cookie to tell a return visit from a new one. It does not receive your name, phone number, or anything you type into the consultation form. Google processes that visit data under its own policy, at policies.google.com/privacy. We do not use this for advertising.

Why we use it

Enquiry details are used solely to respond to you — to understand your space, prepare a consultation or a custom-fixture quote, and follow up. Visit data is used only to see which pages help people. We do not sell or rent your information, and we do not share it for anyone else’s advertising.

How long we keep it

Enquiry conversations are kept as long as reasonably needed to handle your project and any warranty period that follows, then deleted or anonymised. You can ask us to delete an enquiry at any time using the contact details below.

Your rights

Under India’s Digital Personal Data Protection Act, 2023, you can ask us what information we hold about you, ask us to correct it, or ask us to delete it. To do any of this, email samad@elorlighting.com or call +91 99956 19470 and we will respond within a reasonable time.

Third-party links

This site links out to WhatsApp, Instagram, Facebook and Google Maps. Once you leave elorlighting.com for one of those platforms, their own privacy policy applies, not this one.

Changes to this policy

If this policy changes materially, we will update the date at the top of this page. Continuing to use the site after a change means you accept the updated policy.

Contact

Elor Lighting · samad@elorlighting.com · +91 99956 19470